COOKIES POLICY
Edit your cookie settings
You can change your cookie settings for the https://www.eehopeunited.co.uk website through the Manage Cookie Settings page at any time.
What are cookies and why do we use them?
Cookies and similar technologies ("cookies") allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.
Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:
- Session cookies only last for your online session and disappear from your device when you close your browser.
- Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.
You can find information about how Hope United (part of EE) processes your personal data in our privacy policy which can be found at ee.co.uk/eeprivacycentre.
Your choices
We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking “Manage Cookie Settings“ at the top of this page.
Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.
Our free online tool can help you manage the cookies we use on https://www.eehopeunited.co.uk. To use it, your web browser needs to support JavaScript – if it doesn‘t you can still find out about the cookies we use here, but you‘ll need to manage them through your web browser settings.
We also use a cookie to remember your cookie preferences. This means:
- If you delete all your cookies you will have to update your preferences with us again – we’ll ask you when you next visit our website
- If you use a different device, computer profile or browser you will have to tell us your preferences again
Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set.
The cookies we use
Essential cookies
Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.
We use Essential cookies to do things like:
- Identify you as being logged in to our website;
- To help detect fraudulent and suspicious activity;
- Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across Hope United and EE web servers;
- Collect and record your cookie consent decisions;
- Provide proactive live chat sessions to offer you support; and
- To allow you to utilise and redeem discount codes and helps us protect against invalid discount code usage.
Essential cookies:
| Vendor | Cookie Domain | Cookie Name | Purpose |
|---|---|---|---|
| New Relic | nr-data.net | JSESSIONID | This cookie name is associated with New Relic. The data is used to store a session identifier, so that New Relic can monitor session counts for EE applications. |
| Amazon Web Services | community.ee.co.uk broadband.ee.co.uk | AWSALB AWSALBCORS | These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of EE website visitors, evenly across our servers. |
| AWSELB | This cookie name is associated with Amazon (Elastic Load Balancing) and ensures website visitors are evenly spread over all available EE web servers. | ||
| Khoros | community.ee.co.uk | LiSESSIONID LithiumVisitor | These cookie names are associated with Khoros and assists you logging-in to EE. |
| Dynatrace | ee.co.uk | dtCookie | This cookie name is associated with Dynatrace and is used to identify you across multiple pages, within a single EE web session. |
| dtLatC | This cookie name is associated with Dynatrace and measures the delay of webpage transmission, between your web browser and EE. | ||
| dtPC | This cookie name is associated with Dynatrace and is used to link your website behaviour to EE web requests. | ||
| dtSa | This cookie name is associated with Dynatrace and is used to save your actions across web pages, as part of EE‘s website performance monitoring. | ||
| rxVisitor | This cookie name is associated with Dynatrace and is used to store an (anonymous) ID, to correlate information across your web sessions with EE. | ||
| rxvt | This cookie name is associated with Dynatrace and is used to store two timestamps, that determine the length and end time of your web sessions with EE. | ||
| Imperva (was Incapsula) | ee.co.uk | incap_ses_*nlbi_* | These cookie names are associated with Imperva and provides security services to EE & our suppliers, including DDoS Protection & Web Application Firewalls. |
| TrustArc | ee.co.uk | TAconsentID, notice_preferences, cmapi_cookie_privacy | These cookies names are associated with TrustArc. The data is used to collect and record consent decisions. |
| Iovation | mpsnare.iesnare.com | io_token_* | This cookie name is associated with Iovation. The data is used to detect fraudulent and suspicious activity. |
| LivePerson | lpcdn.lpsnmedia.net, ee.co.uk | lpTestCookie* LPSID-55195536 LPVID | These cookie names are associated with LivePerson. It enables the option of Live Chat so you can receive appropriate support from an EE agent. |
| Uniqodo | shop.ee.co.uk | _uqd_ab_20 _uqd_vk _uqd_onsite_label_ uqd_param | These cookie names are associated with Uniqodo. They allow EE to provide users with a discount code solution (including the ablity to validate, track redemption and protect against invalid use of codes). |
Performance cookies
Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.
Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.
If you do not accept these cookies it may impact on your experience of the website.
In some cases, some performance cookies are managed for us by third parties, but we don‘t allow the third party to use the cookies for any purpose other than those listed below.
We use Performance cookies to do things like:
- Provide statistics and analytics on how our website is used;
- See how effective our adverts are (we don‘t use this information to target adverts to you when you visit other websites);
- Help us improve the website by measuring any errors that occur;
- Test different designs of our website;
- Obtain feedback from you about use of our site and remember if we‘ve already asked you if you want to fill in a survey; and
- Remember results of tests performed to make the website more relevant to you.
Performance cookies:
| Vendor | Cookie Domain | Cookie Name | Purpose |
|---|---|---|---|
| Decibel | decibelinsight.net | da_lid da_sid | These cookie names are associated with Decibel and allow EE to monitor and review your journeys on EE websites, to provide EE with insights on how to improve your on-site experience. |
| Medallia | ee.co.uk myaccount.ee.co.uk | cd_user_id kampyleSessionPageCounter kampyleUserPercentile kampyleUserSession kampyleUserSessionsCount kampyle_userid kampyleInvitePresented kampylePageLoadedTimestamp | These cookie names are associated with Medallia and provides ‘Voice of the customer‘ and analytics information to EE via feedback and pop up surveys. EE uses this information to improve your experience. |
| Adobe Target | ee.co.uk | mbox | This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows EE to run tests to optimise customer experience. |
| DoubleClick | doubleclick.net | IDE test_cookie | These cookie names are associated with Doubleclick (Google). They help EE identify when you have responded to an EE advert on Google. The data collected from these cookies also helps us assess the overall performance of our advertising campaigns. |
| Awin | N/A | N/A | This vendor is using similar tracking technologies to cookies. The data collected is used for reporting and allows EE to pay sales commissions for referrals to members of our affiliate network. |
Functional cookies
Functional cookies are used to provide services or to remember settings to improve your visit.
Preventing functional cookies may mean we can‘t offer you some services that rely on these cookies to function properly, and will reduce the support we can offer you.
In some cases, some functional cookies are managed for us by third parties, but we don‘t allow the third party to use the cookies for any purpose other than those listed below.
We use Functional cookies to do things like:
- Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose; and
- Provide cart abandonment services.
Functional cookies:
| Vendor | Cookie Domain | Cookie Name | Purpose |
|---|---|---|---|
| Cloud IQ | ee.co.uk | ciq_creation_date ciq_visit_number ciq_visited | These cookie names are associated with Cloud IQ and provide cart abandonment services. |
| IMI Mobile | https://gamingsurvey.ee.co.uk | .aspnetcore.session | This cookie is associated with IMI Mobile. It allows us to use session data to maintain server load balancing and page responsiveness. |
| Intent.ly | smct_session | This records useful information about the active time the user has spent on the wesbite | |
| smc smct smct_session | This cookie is associated with Intent.ly and providers cart abandonment services and onsite customer experience optimisation. | ||
| smc_r | This records the domain of the most recent Referrals website, E.g. www.google.com | ||
| smc_spv | Number of page views in the current session | ||
| smc_tag | Contains the tag Name and Index should the information ever need to be available to a clients internal scripts without the tag running | ||
| smc_uid | An identifier for the user - Smarter Click uses this to make sure Basket backup sessions can be ended correctly even if the domain or protocol is different. | ||
| smc_sesn | This records the number of new sessions the users has made to the wesbite | ||
| smct_dyn_STRING | If a dynamic element such as the basket total or basket count is being scraped by the tag and needs info passed across to other pages this will store that collected information. | ||
| smc_v4_NUMBER | When an overlay is loaded this logs the time and activity of when the overlay was closed, Displayed and Engaged with - I.e. so we don‘t show the same overlay more than once. | ||
| smct_last_ov | Retains activity info of the 3 (or less) last overlays that were shown or engaged with. | ||
| smc-dv2 | Retains information about the users devices such as type, OS, browser name to provide a tailored fit for our products. | ||
| smc_Ioc_NUMBER | Location lookup information such as country, town, postcode - used to serve products based on the users location. NUMBER will be a unique number which is a hash of their IP. | ||
| sms_not | If using browser notifications this cookie stores information regarding if they have allowed, blocked or not yet set their notifications preferences | ||
| smc_goal | If used, Stores an array of timestamps that the user has matched a given URL or page, the URL is not stores in the cookie. | ||
| smc_tpv | Counts the total number of pages the user has visited |
Targeting cookies
The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide Hope United (part of EE) with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.
Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.
In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.
In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.
These cookies are also linked to services provided to Hope United (part of EE) and our customers by our trusted partners (see the Third Parties section below for more information). We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.
We use Targeting cookies to:
- Link to social networks who may use information about your visit to target advertising to you on other websites;
- Provide advertising agencies, our trusted partners and other members of the BT Group with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate ads – see the “online behavioural advertising” section below for further details;
- Deliver content, including video content, tailored to your interests;
- Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
- Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
- Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
- To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences).
Online behavioural advertising
We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.
The information weand our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.
We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.
We will also share interest-based advertising information with the third parties that set targeting cookies via our website.
You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.
Targeting cookies:
| Vendor | Cookie Domain | Cookie Name | Purpose |
|---|---|---|---|
| AdForm | adform.net | C uid | These cookies names are associated with AdForm. They help EE identify when you have responded to an EE advert on another website. This data is also used to assess the overall performance of our advertising campaigns. |
| Avocet | ads.avct.cloud | uuid | This cookie name is associated with Avocet. They help EE identify when you have responded to an EE advert on another website. This data is also used to assess the overall performance of our advertising campaigns. |
| Bing | bing.com | MUID | This cookie name is associated with Microsoft (Advertising) and is used to store an (anonymous) ID to help measure the effectiveness of EE marketing campaigns. |
| ct.pinterest.com | _pinterest_ct_ua | This cookie is associated with Pinterest and contains a unique ID to group your actions across multiple EE web pages. | |
| Adobe Audience Manager | demdex.net, dpm.demdex.net | demdex dextp dpm | These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows EE to perform functions such as visitor identification, ID synchronisation, segmentation, modeling & reporting. |
| 15gifts | ee.15gifts.com, ee.co.uk | sid user_ip evo_ee_2592000 evo_ee_session uid_1 | These cookie names are associated with 15gifts and assist you with product selections, based on questionnaires and AI. |
| facebook.com | fr | This cookie is associated with Facebook. It helps EE identify when you have responded to an EE advert on Facebook. This data is also used to assess the overall performance of our advertising campaigns. | |
| Snapchat | sc-static.net, snapchat.com, ee.co.uk | X-AB | This cookie name is associated with Snapchat and is used with multi-variate testing (also called A/B testing). It allows EE to find the best variation/edition of website advertisements. |
| sc_at | This cookie name is associated with Snapchat and implements advertisement content on EE‘s website. The cookie detects the efficiency of the ads and collects visitor information for analysis & segmentation. | ||
| _scid | This cookie name is associated with Snapchat and sets a unique ID, enabling advertisements based on your interests. | ||
| Tapad | tapad.com | TapAd_3WAY_SYNCS | This cookie name is associated with Tapad and is used for data-synchronisation with advertisement networks, to ensure you receive adverts relevant to your interests. |
| TapAd_DID TapAd_TS | These cookie names are associated with Tapad and is used to determine what type of devices (smartphones, tablets, computers, TVs etc.) you use. | ||
| twitter.com | personalization_id | This cookie name is associated with Twitter and collects data for advertising and analytics purposes. | |
| Google Analytics | ee.co.uk | _ga _ga_* _gat _gat_gtag_UA_* _gcl_au _gid _gat_wm0 | These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the EE websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. |
| btVisitedCookie btVisorga | These cookie names are associated with Google (Analytics). This data identifies if you are visiting EE's website from a BT internet connection. | ||
| _schn | This cookie name is associated with Google (Analytics) and assists EE’s understanding of website usage. | ||
| Adobe Experience Cloud | ee.co.uk | at_check | This cookie name is associated with Adobe. Every time you visit an EE web page, this cookie determines if your browser supports cookies by recording “True“. |
| s_ecid | This cookie name is associated with the Adobe and contains a copy of your Experience Cloud ID, used to uniquely identify your browser. | ||
| AMCVS_* | This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun. Its value is always “1“ and discontinues when the web session has ended. | ||
| AMCV_* | This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs. | ||
| Adobe Analytics | ee.co.uk | gpv_Page | This cookie name is associated with Adobe (Analytics) and stores the name of the EE web page you are viewing. |
| s_sq | This cookie name is associated with Adobe (Analytics) and contains information about the previous EE link that you clicked on. | ||
| TEST_AMCV_COOKIE | This cookie name is associated with Adobe (Analytics) and registers statistical behavioural data on your usage of EE websites. This is used for internal analytics by EE. | ||
| s_cc | This cookie name is associated with Adobe and is set “True“ if cookies are enabled. | ||
| Now Interact | ee.co.uk | imp_nk imp_sb imp_sk imp_sl imp_st imp_uk | These cookies names are associated with Now Interact and analyses (anonymous) behavioural data, in order to recommend the most effective contact channel for you to contact EE. |
| TikTok | tiktok.com | tt_webid_v2 tt-webi | These cookie names are associated with TikTok and are used to store if the user has seen embedded content. |
| cookie_consent | This cookie name is associated with TikTok and is used to determine whether a visitor has accepted cookies or not. | ||
| Global Dax | thisisdax.com | dax_listenerid | This cookie name is associated with Global Dax and is used for campaign monitoring, reporting and optimisation when running digital audio activity. |
| RevLifter | .ee.co.uk | REVLIFTER | This cookie name is associated with REVLIFTER and is used to allow REVLIFTER to personalise user experience based on the handset/tariff in the user‘s basket, as well as other on site signals. |
| Intent.ly | .ee.co.uk | smct_session smc_tag smc_uid | This cookie is associated with Intent.ly and provides cart abandonment services and onsite customer experience optimisation. |
Third parties
Hope United (Part of EE) allow trusted third party partners to set cookies when you interact with Hope United services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of Hope United (as described in the cookie categories above).
Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).
It is important to note that, although Hope United and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, Hope United and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.
Managing cookies
There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).
Our Cookie Banner
You can directly edit your preferences in relation to the cookies Hope United set by using the Hope United “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.
This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.
Managing cookies in your browser
Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:
- See what cookies you‘ve got and delete them on an individual basis
- Block third party cookies
- Block cookies from particular sites
- Block all cookies from being set
- Delete all cookies when you close your browser
Deleting cookies means that any preference settings you have made on a website will be lost. If you’ve set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any third party cookies dropped on your previous visit.
Find out how to manage your cookies using the most popular browsers below.
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://support.apple.com/en-gb/HT201265
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Further information
Information about cookies
You can read more about cookies at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy